Collection and Use of Personal Information
While using newtechq8.com, you will provide us with certain information, as outlined below (collectively referred to as "personal information"), which we may collect, store, and use to provide services, fulfill our contractual obligations, and for other purposes such as helping us better understand our users and improve the experience and performance of newtechq8.com for users.
- Information about your name, address, phone number, email address, billing and debit/credit card details, order history, feedback, and information regarding your visits and use of newtechq8.com (including your IP address, location, browser type and version, operating system, referral source, visit duration, number of pages viewed, and site navigation).
- Information regarding any transactions between you and us or in relation to newtechq8.com, including details of your purchases of goods or services.
- Information you provide when registering as a registered user (including account details).
- Information you provide when subscribing to newtechq8.com services, email notifications, and/or newsletters.
- Any other information you choose to send us, including opinions such as product/service reviews.
We may use the personal information you provide or that we obtain:
- To register you on newtechq8.com and manage and provide our services, as mentioned on newtechq8.com.
- To fulfill our agreement to provide services to you, including those related to purchasing products, processing them, and receiving payments;
- To conduct analysis and understand your personal shopping preferences (for example, markets, customers, and product analysis) enabling us to review, develop, and improve the products and services we offer, and to provide relevant information to you and our other customers through our marketing programs. We may use your personal information to make decisions about using automated technology, such as automatically selecting products and services we believe may interest you based on your stored information. We may keep you informed about these products and services, including special offers, discounts, promotions, and competitions (including products and services from other companies and organizations) by any of the following methods: email, phone (including automated calls), SMS, other electronic messages such as multimedia messages, mail, fax, or otherwise.
- When you provide us with your information, you will be given the option to indicate if you do not wish to receive information about these products and services from us or carefully selected third parties, or to manage any prize draws or competitions you may wish to participate in.
We may combine the personal information you provide with information we receive from third parties (such as credit agencies).
Fraud Prevention
To protect our customers and ourselves from fraud and theft, we may share all or any of the personal information we obtain (for example, to verify identity and other information in customer records, including how you manage your account) with other third parties, companies, retailers, financial institutions, and others (including law enforcement) involved in fraud prevention and detection, for use in the same way.
Phone Calls
All phone calls (incoming/outgoing) may be recorded to verify content and may be used in conjunction with your data for regulatory compliance, quality monitoring, employee training, preventing or detecting criminal activity, and resolving issues.
Disclosure of Your Information
While we will make every effort to protect and maintain the confidentiality of the information you provide, we may share your personal information with other third parties, companies, retailers, and organizations providing services or products to you through newtechq8.com for the following reasons:
- To companies and other organizations conducting prize draws or competitions.
- To our agents, employees, or third parties providing services to us.
- To any person to whom we assign or transfer our rights and obligations under our agreement with you.
- If required to do so, or if the law compels us to do so, either by legal proceedings or future legal actions, or to establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction).
In performing the activities outlined in this section, personal information may be transferred to known organizations or companies outside Kuwait. We must take steps to ensure your information is protected to the same level as required under applicable Kuwaiti law. By agreeing to these terms and this privacy policy, you consent to sharing this personal information.
If NewTech is sold to a third party, or otherwise becomes subject to a merger, consolidation, or acquisition, it may be necessary to transfer personal information to a third party, and in such cases, NewTech requires the third party to handle your personal information with the same level of care we provide.
Cookies
New and emerging web technologies help us make the visitor experience more personalized. NewTech may use these technologies, including cookies or other technologies, to remember your information when using newtechq8.com. We may use these technologies to track activity on newtechq8.com, prepare reports, assess trends, and monitor the way newtechq8.com is used. By agreeing to the terms of use of newtechq8.com and this privacy policy, you confirm your consent to NewTech's use of cookies and similar technologies for these purposes. If you do not wish to accept cookies, you can change your browser settings to delete all cookies from your computer’s hard drive and block all cookies or receive a warning before storing a cookie.
Security
We take all necessary steps to provide reasonable protection against unauthorized access, use, alteration, disclosure, or destruction of personal information. We protect any personal information we collect using appropriate means, and NewTech is not responsible for any unauthorized access or use by third parties unless such access is enabled due to our gross negligence or deliberate misconduct.
Protecting your personal information is very important to us. Therefore, we take the following precautions, among others, to better protect personal information:
- We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information, including using secure socket layer (SSL) software. Our site is certified by VeriSign, and transactions conducted through our site are partnered with KNet;
- We store all personal information you provide on our servers (passwords, firewalls). All electronic transactions you conduct or receive are encrypted using SSL technology.
- We only display the last four digits of your credit card / KNet card, while for Visa or MasterCard, the CVV on the back of the card is required. When using KNet cards, you must enter your PIN. However, it is necessary to provide the full card number to the relevant company (KNet or MIGS) during the transaction process.
- It is important that you provide protection against unauthorized access to your account, password, and computer. Make sure to log out of your account when leaving newtechq8.com.
Product Review
About two weeks after receiving your product, we may send you an email inviting you to review and rate the product you purchased. Additionally, we may occasionally ask if you would like to answer questions related to your product, as provided by other customers.
Please note the following:
- Your review may be shared on other NewTech sites or its branches.
- After submitting your written review, it usually takes 72 hours for the review or question/answer to appear on newtechq8.com in accordance with our publishing guidelines.
- You can submit your review anonymously, or if you prefer, leave only a rating.
- It is not possible to edit/remove the review after submission. For more information about this service or to request removal, you can contact customer service.
General
You have the option to obtain a copy of the personal information we hold about you. Providing this information is subject to:
- Receiving a written request from you;
- Paying a fee (1 KWD);
- Providing appropriate identification (for this purpose, we usually accept a certified copy of your passport or civil ID along with an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You can instruct us not to use your personal information for marketing purposes via email at any time. If you are concerned that any of the personal information we hold is inaccurate, you can contact us.
Newtechq8.com may contain links to other websites. NewTech is not responsible for the privacy practices of sites it does not operate, and we encourage users to read the privacy statement of each site collecting personal information.
Any changes to the privacy policy will be posted on newtechq8.com, and with respect to any personal information and other information we collect in the future, it will take effect from the date of posting (see the published date above). Reviewing the privacy policy is your responsibility, and you should periodically ensure that you are aware of any changes. We may also notify you of changes to our privacy policy via email.
