Shipping Policy & Delivery

Service details

• Order processing time: Orders are processed within 1–2 business days from the date of payment confirmation.
• Delivery time: Orders are delivered within 1–2 business days, depending on the customer's area.
• Delivery company: We rely on trusted local delivery companies to ensure orders arrive safely and as quickly as possible.

Delivery fees

• Delivery is free for orders of 30 KD or more.
• A delivery fee of 1 KD applies to orders under 30 KD.

Payment methods

• Online payment is available via MyFatoorah, including Visa, MasterCard, Mada and other available payment methods.
• Cash on delivery is also available.

Delivery areas

We deliver to all areas of the State of Kuwait, including: Kuwait City, Hawalli, Salmiya, Farwaniya, Jahra, Ahmadi, Mubarak Al-Kabeer, and all other areas.

We offer shipping to a number of Gulf countries, including:

Saudi Arabia | UAE | Bahrain | Qatar | Oman

Service details

• Order processing time: Orders are processed within 1–2 business days from the date of payment confirmation.
• Delivery time: 3 to 7 business days, depending on the country and shipping company.
• Shipping companies: DHL, Aramex, FedEx, UPS, as well as trusted local shipping companies.

Shipping cost

International shipping fees are 5 KD for orders to the Gulf countries.

Offers and discounts on shipping fees may be available from time to time. Please follow our website or social media accounts for the latest available offers.

Some countries may impose customs duties or taxes on imported products, and these fees vary according to the laws and regulations of the receiving country. The customer is responsible for paying any customs duties or taxes imposed by the competent authorities in their country.

Once your order has shipped, a tracking number (Tracking Number) will be sent to you by email or text message (SMS).

You can follow the status of your shipment directly through the website of the selected shipping company.

How do I track my order?

1. Go to the shipping company's website.
2. Enter the tracking number sent to you.
3. Follow your shipment's status and updates in real time.

If you do not receive a tracking number or have any inquiry about your shipment, please contact us via:

Phone: 0096522009897
Email: store@newtechkw.com

1. If the customer does not receive the order after 3 delivery attempts, the shipment will be returned to NewTech's warehouses.
2. If you request that the shipment be sent again, reshipping and delivery fees may apply.
3. If the customer refuses to accept the order, shipping fees will not be refunded.

1. Can I change the delivery address after placing the order?

Yes, the delivery address can be changed, but you must contact us within the first few hours of order confirmation to make sure the address can be updated before the order ships.

2. What should I do if my order is delayed beyond the expected date?

We strive to meet the specified delivery times, but delays may occur in some exceptional cases due to weather conditions or high workload at shipping companies. You can follow your order status using the tracking number or contact us directly for assistance.

3. Can I cancel my order after it has shipped?

Once an order has shipped, it cannot be canceled. The customer may refuse to accept the order, noting that in this case shipping fees will not be refunded.