📦 Shipping Policy | NewTech 🚚

Welcome to NewTech! We are committed to providing a smooth and fast shopping experience for our customers both inside and outside Kuwait. Here you will find all the details regarding shipping and delivery, including delivery times, fees, and approved shipping companies.

🚚 Shipping Within Kuwait

✅ Service Details:

Processing Time: Orders are prepared within 1–2 business days after payment confirmation.
Delivery Time: 1–2 business days (depending on the customer’s location).
Delivery Company: We rely on trusted local delivery companies to ensure your order arrives as quickly as possible.

💰 Delivery Fees:

Shipping is FREE!
Payment Methods:
- Payment via MyFatoorah (Visa - MasterCard - Mada - and others) is available.
- Installment service via Tamara is available.
- Cash on Delivery service is available.

📍 Delivery Areas:
We deliver to all areas of Kuwait, including:
✅ Capital – Hawalli – Salmiya – Farwaniya – Jahra – Ahmadi – Mubarak Al-Kabeer – and all other regions.

✈️ Shipping to Gulf Countries

We deliver our orders to:
🇸🇦 Saudi Arabia | 🇦🇪 UAE | 🇧🇭 Bahrain | 🇶🇦 Qatar | 🇴🇲 Oman

✅ Service Details:

Processing Time: Orders are prepared within 1–2 business days.
Delivery Time: 3 to 7 business days depending on the country and shipping company.
Shipping Companies: DHL - Aramex - FedEx - UPS and other trusted local companies.

💰 Shipping Cost:

A 5 KWD shipping fee applies for a minimum purchase of 10 KWD.
Shipping cost may vary depending on the order weight and customer address.
Occasionally, we offer discounted shipping offers; stay tuned to our website and social media to catch the latest deals.

⚠️ Taxes and Customs:

Some countries may impose customs fees or taxes on imported products. These charges are the responsibility of the customer according to their country's regulations.

🔄 Order Tracking

Once your order has been shipped, we will send you a tracking number via email or SMS.

You can track the shipment status through the website of the selected shipping company.

💡 How to track my order?
1️⃣ Go to the shipping company's website.
2️⃣ Enter the tracking number sent to you.
3️⃣ Follow the order status step by step!

If you do not receive your tracking number or have any inquiries, feel free to contact us at 0096566974421 or via store@newtechkw.com.

❌ Undelivered or Returned Orders

If the customer does not receive the order after three delivery attempts, the shipment will be returned to our warehouse.
In this case, a re-delivery fee may apply for resending the shipment.
In case of refusal to receive the order, shipping fees will not be refunded.

🛡️ Product Safety Guarantee

At NewTech, we ensure all products are packed with the highest safety standards to protect them from any damage during shipping.
✅ All products undergo inspection before dispatch to guarantee quality.
✅ If a product arrives damaged or defective, please contact us immediately within 24 hours of receiving the order, and we will address the issue promptly.

💬 Frequently Asked Questions (FAQ)

1️⃣ Can I change the delivery address after placing an order?

Yes, but you must contact us within a few hours after order confirmation to ensure the address is updated before shipping.

2️⃣ What if my order is delayed?

Delays are rare, but they may occur due to weather conditions or workload on shipping companies. You can always track your order using the tracking number or contact us directly.

3️⃣ Can I cancel the order after it has been shipped?