Shipping Policy | NewTech
Welcome to NewTech! We are committed to providing a comfortable and fast shopping experience for our customers inside and outside Kuwait. Here you will find all the details about shipping and delivery, including duration, fees, and approved shipping companies.
Shipping Within Kuwait
Service Details:
Processing Time: Orders are prepared within 1-2 business days after payment confirmation.
Delivery Time: 1-2 business days (depending on the customer’s area).
Delivery Company: We rely on trusted local delivery companies to ensure your order arrives as quickly as possible.
Delivery Fees:
Orders: Free delivery.
Payment via MyFatoorah (Visa, MasterCard, Mada, etc.) is available.
Installment service via Tamara is available.
Cash on delivery service is available.
Delivery Areas: We deliver to all areas in Kuwait including: Capital – Hawally – Salmiya – Farwaniya – Jahra – Ahmadi – Mubarak Al-Kabeer, and all other regions.
Shipping to GCC Countries
We deliver to: Saudi Arabia | UAE | Bahrain | Qatar | Oman
Service Details:
Processing Time: Orders are prepared within 1-2 business days.
Delivery Time: 3 to 7 business days depending on the country and shipping company.
Shipping Companies: DHL, Aramex, FedEx, UPS, and trusted local companies.
Shipping Cost:
Shipping cost is 5 KWD for a minimum purchase of 10 KWD.
Shipping fees may vary based on order weight and customer address.
Occasionally, discounted shipping offers are available. Follow our website or social media to know the current offers.
Taxes and Customs: Some countries may impose customs fees or taxes on imported products, which are the responsibility of the customer according to their local laws.
Order Tracking
Once your order is shipped, we will send you a tracking number via email or SMS.
You can track the shipment status through the selected shipping company’s website.
How do I track my order?
1. Go to the shipping company’s website.
2. Enter the tracking number sent to you.
3. Follow the order status step by step!
If you did not receive a tracking number or have any inquiries, contact us at 0096566974421 or via store@newtechkw.com
Undelivered or Returned Orders
If the customer does not receive the order after 3 delivery attempts, the shipment will be returned to our warehouse.
In this case, re-shipping fees may apply if delivery is requested again.
If the order is refused, shipping fees will not be refunded.
Product Safety Guarantee
At NewTech, we ensure all products are packaged according to the highest safety standards to prevent damage during shipping.
All products are inspected before dispatch to guarantee quality.
If a product arrives damaged or with a manufacturing defect, please contact us immediately within 24 hours of receiving the order, and we will resolve it promptly.
Frequently Asked Questions (FAQ)
1. Can I change the delivery address after placing an order? Yes, but you must contact us within a few hours of order confirmation to ensure it is updated before shipping.
2. What if my order is delayed? Delays are rare, but may occur due to weather conditions or high shipping company workload. You can always track your order using the tracking number or contact us directly.
3. Can I cancel my order after it has been shipped? Once the order is shipped, it cannot be canceled. However, you may refuse delivery (note that shipping fees will not be refunded).
Thank you for choosing NewTech
We are always here to assist you! If you need any help, do not hesitate to contact us.
Customer Service: 0096522009897
Email: store@newtechkw.com
Website: www.newtechq8.com
