Exchange & Return Policies

Returns and Exchange Policy | NewTech

The exchange and returns policy is subject to the Executive Regulations of Law No. 2014/39 on Consumer Protection:

We are committed to selling high-quality products that we hope you will enjoy. However, we also know there may be times when you need to exchange or return a product you purchased. If you change your mind within 14 days of the purchase date, we may accept the return of the product or allow it to be exchanged, subject to the following terms and conditions:

We accept the return or exchange of a product provided that it is in good condition, that you keep the delivery receipt and a copy of your order together with the product box and all its accessories, and that it is fit for resale. Otherwise, it cannot be returned or exchanged unless it has a manufacturing defect that was not apparent at the time of purchase.

Devices cannot be exchanged or returned if they have been unwrapped or if the plastic wrapping or box has been opened, unless they have a manufacturing defect that was not apparent at the time of purchase; we reserve the right to refuse their return or exchange.

We reserve the right not to accept the return or exchange of products sold during special offers or discounts.

NewTech Store Installation Service Terms and Conditions

  1. Installation service: NewTech provides installation of its products by certified technicians to ensure quality and precision of work.
  2. No returns: Products cannot be returned after installation.
  3. Manufacturing defects: If manufacturing defects are discovered in the products, the customer is entitled to:
    • Notify Customer Service within 14 days of the installation date.
    • The defect will be assessed by the technical support team.
  4. Repair or replacement: If a manufacturing defect is confirmed, only the option of repair or replacement will be offered, at the discretion of NewTech Store's maintenance and inspection department.
  5. Liability: NewTech Store's liability is limited to addressing manufacturing defects, and it bears no responsibility for damage resulting from misuse or incorrect installation.
  6. NewTech Store is not responsible for any damage resulting from installation after 24 hours from the time of installation.
  7. Governing law: This agreement is governed by the laws in force in the State of Kuwait.

The customer is entitled to exchange or return the product and obtain a refund within 14 days of the purchase date, subject to the following conditions:

  1. The goods must be in the same condition as when purchased, unopened, in their original packaging and fit for resale in their original packaging with all their accessories.
  2. The customer must confirm that they have not used the product in any way.
  3. The nature of the product must fall under the products that are eligible for return or refund.
  4. Any gifts given to the customer when purchasing the product to be returned must be returned in a sealed package with all accessories.
  5. Products are returned if they have a defect or malfunction, or if they do not conform to the approved specifications in the State of Kuwait.
  6. If exchange is not possible, the product is returned and the seller is obliged to refund its price according to the value stated in the sales invoice, using the same method used for the purchase.
  7. The customer is entitled to exchange or return goods when the conditions set out in this law are met, even if the goods were purchased during sales (discounts) licensed by the Ministry of Commerce and Industry. In this case, the value of the product stated in the purchase invoice is considered and its price is refunded using the same method used at the time of purchase.

The consumer may not return or exchange goods in the following cases:

  1. If the specifications or packaging method of the goods prevent their exchange or return because doing so would damage them or make it impossible to restore them to their original condition at purchase, and therefore impossible to resell them.
  2. If the product cannot be reinstalled, or if accessories or components are missing, with or without the carton, or with torn packaging, all of which must be in the same condition in which the customer purchased them.
  3. If the customer has misused, damaged or incorrectly installed the goods.
  4. If the consumer was aware of a defect or fault already present in the product at the time of purchase and accepted it as is, or if it was the last display item in the store and this is stated on the invoice.