Refund policy

Return and Exchange Policy:

The exchange and return policy is subject to the Executive Regulations of Law No. 39/2014 on Consumer Protection:

1- A product may be exchanged or returned, or warranty services used, provided that the original invoice is presented

2- Services such as installation or delivery are non-refundable

 

The customer has the right to exchange or return the product and obtain a refund within 14 days from the date of purchase, subject to the following conditions:

1- The goods must be in the same condition as when purchased, unopened, in their original packaging, and suitable for resale in their original package with all accessories.

2- The customer must acknowledge that they have not used the product in any way.

3- The nature of the product must be listed among products that can be returned or refunded.

4- Gifts given to the customer upon purchasing the product to be returned must be returned in a sealed package with all accessories.

5- Products are returned if they have a defect or fault, or if they do not conform to the approved specifications in the State of Kuwait.

6- If exchange is not possible, the product is returned, and the seller is obligated to refund its price according to the value stated in the sales invoice, using the same method used for the purchase.

7- The customer has the right to exchange or return when the conditions set out in this law are met, even if the goods were purchased during sales (discounts) licensed by the Ministry of Commerce and Industry; in this case, the product value stated in the purchase invoice is considered, and its price is refunded using the same method used at the time of purchase.

 

The consumer may not return or exchange goods in the following cases:

 

1- If the specifications or packaging of the goods prevent their exchange or return, because doing so would damage them or make it impossible to restore them to their original purchase condition, thereby making it impossible to resell them

 

2- If the product cannot be reassembled, or if accessories or components are missing, with or without the box, or with torn packaging, all of which must be in the same condition in which the customer purchased them

3- If the customer has misused, damaged, or incorrectly installed the goods

4- If the consumer was aware of a defect or fault already present in the product at the time of purchase and accepted it as is, or if it was the last display piece in the store and this is stated on the invoice

5- In the case of purchasing personal care products (bed sheets, blankets, linens, towels, mattresses, etc.), due to the nature of their use and for health reasons